CJM Employment (CJM)

Customer Journey Mapping at interpreted at Week 2.
Documentation:Conclusions
CJM:Employment Journey
Author

F. Patel

Published

January 10, 2025

Figure 1: Journey Mapping 101 and an Employment Journey

Adopting the convention of Customer Journey Mapping (CJM)as depicting steps towards a goal, as described by Gibbons (2018).

References

Gibbons, S. (2018) “Journey Mapping 101,” Nielsen Norman Group. https://www.nngroup.com/articles/journey-mapping-101/.